HepTalk

Scope of Work

Brand collateral design • UX Design • App Development • Admin Portal Development

Client Summary 

HepTalk is a healthcare communications app that empowers patients with a confidential and direct line to his or her physician regarding hepatitis treatment, care and tips.

The Project

We were approached to create a mobile app for a project sponsored by HepTalk, a medical nonprofit committed to raising awareness for hepatitis and fostering a global dialogue regarding treatment and care for those with the disease. 

Our main challenge was resolving the communication challenges between HepTalk’s physician partners and their patients. Important appointment reminders and treatment tips that were conveyed by phone, email or in-person sometimes fell through the cracks. Patients didn’t always reliably take calls or check emails. 

To solve this problem effectively for physician partners engaged with HepTalk, we would need to design an app that was simple and easy-to-use. This app needed to be intuitive for both patients and administrators, like physicians, nurses and assistants. Succeeding in this would be an important step in HepTalk’s overarching global mission to further treatment and care for those with hepatitis.